Ever find yourself in a position where you want to provide excellent service yet find yourself stuck in the same repeated cycle of constantly missing deadlines, mismanaging projects or dealing with fraught relationships? If so, this article is for you.
We have compiled a list of 10 key strategies and tools to help you avoid failure in EOR services. Check out the list below and see which ones resonate with your personal situation:
1. Investment of time and energy
We believe that some of the best and most successful EOR Service Providers do two things exceptionally well. They invest a lot of time and energy upfront to ensure they understand their clients’ needs from the beginning. They understand that by spending a lot of time early in the process they are setting clients up for success and failure in the long run. We like to call it “spending with purpose”! Investing in your customer requires hard work, great listening skills and active listening techniques. It means taking the time to understand what their vision is and making it your own.
2. Understand the client’s context
After you have invested in your customer, you will want to understand the context in which they are operating. What are their challenges, constraints and opportunities? What are the key performance indicators that matter to them? How do they define success? It is vital you understand as much about their context as possible when you begin. If a customer does not have a strong definition of success then how can you deliver it for them?
3. A realistic timeline
It is important to set a timeline with your client to ensure that you work together to ensure they achieve their agreed upon goals within a timely manner.
If your client has a deadline that is 12 months out or more, it will be extremely challenging to deliver in less than 12 months. You will need to develop a very strong relationship with the client and understand the exact nature of their situation so you can deliver the project on time and well. In rare circumstances, it may be necessary to extend the time frame beyond the original timeframe but this should only be done with an extensive amount of analysis.
4. Create a win-win situation
To create a “win-win” situation between you and your client, the two of you will have to find a solution where neither one of you can ‘lose’. You must seek to understand what the other person needs, how they want to get there and what they need to do in order to achieve it. To do this, it is vital to understand their context and the environment in which they operate. Understanding your client’s context will enable you to find a solution that works for both sides.
5. Be aware of your strengths and weaknesses
You will need to know what your strengths and weaknesses are if you want to be a successful EOR Service Provider.
Once you know your strengths and weaknesses, focus on your strengths. You are the weakest link! Be aware of the limitations that you may have as an individual. This will help you to reduce the amount of time you spend trying to overcome them, freeing up time for more important tasks.
6. Focus on delivering results not activities
If you want to be a successful service provider, you must focus on delivering results. By constantly focusing on delivering activities and not the results, you will find it harder to manage your client’s expectations effectively and deliver the desired outcome.
7. Build strong relationships
Building strong relationships with your clients is key to avoiding failure in EOR Services. By having a strong relationship with your clients, you will be able to avoid unnecessary conflict and ensure that you understand their context. You will also be able to communicate effectively and resolve issues as they occur.
8. Listen first, ask questions second
This one is key! It is vital that you spend time building relationships with your client before trying to deliver the project. If you seek to change them or the process in which they operate then the relationship will suffer, making it much harder for you to deliver on time and effectively.
9. Create meaningful insights
It is also vital that you understand your client’s context in order to deliver meaningful insights. It will be pointless to deliver meaningless insight if your customer’s context is not right. If you don’t understand the meaning of the gaps that exist within their current process, you will not be able to create or develop effective strategies to fill those gaps.
10. Use information to take action
Last, but not least, you will want to use the insights that you have gathered. By developing effective strategies, understanding the context and delivering meaningful and useful information to your client you will enable them to take action. Ultimately, this is how you will help them achieve their visions and ultimately deliver a successful outcome.
To be successful in EOR Services, it is important that you use this toolkit as a guide for your day-to-day operations.