Salesforce is assisting organizations to tackle their valuable records for more than two decades. It has also permitted companies functioning around all the key industries to cater to their clients in the best way. With the passage of time, Salesforce has developed its own niche in the market and has become more powerful in the industry through it.
If you are also interested in leveraging Salesforce Consulting Services for your organization, then it is essential to know that it is more than just any other CRM. It has all the factors of a cloud-based CRM platform and is sometimes referred to as an “ecosystem” as it gives users multiple tools, applications, features, and add-ons. It is a centralized platform that permits organizations to rationalize their procedures and processes to all their business goals and objectives.
Get to know all about the most crucial features that highlight the fact that Salesforce is so much more than another CRM platform.
- Data Management:
Salesforce considers data management more than just handling leads and contacts. The cloud-based platform permits users to manage leads from the time they acquire their contact details till they are scored based on their behavior. Along with managing contacts and leads, Salesforce also assists users to tackle contracts, invoices, and so much more. It is made to ease the unified creation and sharing of contracts and invoices.
- Customer Support:
Salesforce permits you to give continuous and personalized customer support. The Salesforce Service Cloud is dedicated to comprehending the context of the problems faced by the customers and giving them tailor-made solutions. The cloud-based platform prevents your customers from getting basic and delayed responses while looking for support.
With the help of the service cloud, you will be able to be there for your customers all the time through customer agents as well as chatbots. In addition to this, Salesforce uses automated knowledge management to get the right information and provide the right support. Salesforce assists your customers to get instant, personalized, and pertinent support instead of writing many emails and making several calls.
- Progressive Profiling:
Progressive profiling is the procedure of gathering essential information about the clients and making their exclusive personas. With the help of progressive profiling, Salesforce permits you to make the latest customized purchasing ventures for every customer you cater to. Once you get a lead, the platform assists you create a distinct profile for the same. This enables continuous tracking of the activities performed for transforming the lead into a customer until the sale is made. It also helps you think of the best course of action while associating with separate clients for getting the desired outcomes.
- Customization:
Salesforce is an extremely high customizable platform and its functionality could be tailor according to the particular requirements and needs of the organization. As it gives you a basic set of tools and features, you could easily add, remove, and modify the same according to the business procedures you wish to focus on, the clients you wish to see, and the business motives you wish to get. The implementation of the Salesforce is one of the most essential and dynamic procedures. When you just customize the salesforce, you will be able to disregard compromising your business’s particular procedures while using CRM platforms.
The Final Word
We have discussed some important reasons why Salesforce is so much more than a typical CRM platform. This cloud-based system is made to assist all businesses to rationalize almost all the business procedures and give their customers nothing but the best result. By getting the Best Software Development Company you can also enjoy all the amazing features.
